Privacy Policy — nagar88

nagar88 collects personal data from you in several ways — directly when you register an account, passively as you use the platform, and from third-party sources where necessary to verify your identity or process payments. The categories of data we collect are described below.

Registration and Identity Data

When you create an account on nagar88, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number (particularly your bKash, Nagad, or Rocket-registered number where applicable)
• Residential address (city, district, country)
• Username and encrypted password

KYC Verification Documents

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of the following documents:

• National Identity Card (NID) — issued by the Bangladesh Election Commission
• Passport or driving licence
• Proof of address (utility bill, bank statement, or official correspondence)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket wallet screen showing your registered mobile number)

These documents are stored securely and accessed only by authorised nagar88 compliance personnel for the purpose of identity verification, anti-money laundering checks, and regulatory compliance.

Financial Transaction Data

We record the details of all deposits, withdrawals, and wagering transactions made through your nagar88 account, including the payment method used, transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and transaction outcomes. We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by your mobile financial service provider (bKash, Nagad, Rocket, Upay) or bank.

Usage and Behavioural Data

We automatically collect data about how you interact with the nagar88 platform, including:

• Pages visited, games played, bet types and amounts, session durations
• Device type, operating system, browser type and version
• IP address and approximate geographic location (country and city level)
• Referring website or campaign source (where you arrived from)
• Login timestamps and session activity logs

Data Category	Collected At	Retention Period
Registration & Identity	Account creation	Duration of account + 5 years post-closure
KYC Documents	Verification request	5 years from submission date
Financial Transactions	Each deposit / withdrawal	7 years (financial record obligation)
Usage & Behavioural	Each session	24 months from last session
Support Communications	Each support interaction	3 years from interaction date
Cookie / Tracking Data	Site visit	Per cookie type — see Section 3

Support and Communications Data

When you contact the nagar88 support team — via live chat, email, or any other channel — we retain records of the communication, including your name, contact details, the nature of the enquiry, and the resolution provided. This allows us to track open issues, maintain service quality, and refer to prior interactions if a related matter arises in future.

nagar88 uses the personal data it collects for the following specific purposes. Each purpose is supported by a lawful basis under internationally recognised data protection standards.

Account Management and Service Delivery

We use your registration and identity data to create and maintain your nagar88 account, authenticate your logins, process your deposits and withdrawals, and provide you with access to our full range of casino, sports betting, and crash game products. Without this data, we cannot operate your account or deliver the services you have requested.

Identity Verification and Fraud Prevention

Your KYC documents and identity data are used to verify that you are who you say you are, that you are at least 18 years of age, and that you are not impersonating another individual. This verification process is a legal and operational requirement and forms part of our anti-money laundering (AML) and counter-fraud programme. We may cross-reference your data against third-party identity verification services to confirm document authenticity.

Payment Processing

Financial transaction data is used to process your deposit and withdrawal requests accurately, reconcile account balances, identify and investigate disputed transactions, and comply with financial record-keeping obligations. We share the minimum necessary transaction data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and banking partners — solely for the purpose of executing the transaction.

Responsible Gaming Monitoring

nagar88 uses your behavioural and financial data to monitor for indicators of problem gambling. This includes tracking deposit frequency, session duration, bet escalation patterns, and self-exclusion history. Where our systems flag a potential concern, a member of our responsible gaming team may contact you directly to offer support resources. This use of your data is in your vital interest and forms a core part of our duty of care to all players.

Marketing Communications

Where you have opted in to marketing communications at the time of registration — or subsequently updated your preferences to allow marketing — we may send you promotional emails or in-platform notifications regarding bonus offers, seasonal promotions (such as BPL cricket season offers, Eid promotions, Pohela Boishakh specials), and new game releases. You may withdraw your consent to marketing communications at any time by contacting support@nagar88 or updating your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before that withdrawal.

Legal and Regulatory Compliance

We are required by law to retain certain categories of data for defined periods and to disclose data to relevant authorities in specific circumstances — including where we have a reasonable suspicion of money laundering, fraud, or other serious criminal activity. Such disclosures are made only in strict compliance with applicable legal obligations and are not voluntary data-sharing arrangements.

Platform Improvement and Analytics

Aggregated and anonymised usage data is used to analyse platform performance, identify popular game categories, improve the user experience for players across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh, and make informed product development decisions. This analysis is conducted on anonymised datasets that cannot be used to identify individual players.

nagar88 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and understand how players interact with the site. This section explains what types of cookies we use and how you can manage them.

What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and to store certain preferences or session information. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies Used on nagar88

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, load the platform correctly, process transactions securely	Session (deleted on browser close)
Functional	Remember your language preference, display settings, and last visited game category	Up to 12 months
Analytics	Collect anonymised data on page views, session length, and navigation paths to improve the platform	Up to 24 months
Responsible Gaming	Track session duration and deposit activity to support player welfare monitoring	Up to 12 months

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled, as the platform cannot function without them. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling functional or analytics cookies may affect your experience on nagar88 — for example, your session preferences may not be saved between visits.

For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser (Chrome, Firefox, Safari, Samsung Internet, Opera Mini, or UC Browser, all of which are widely used in Bangladesh).

nagar88 does not share your personal data with third parties except in the specific, limited circumstances described below. In every case, data is shared only to the minimum extent necessary for the stated purpose, and only with parties who are contractually obligated to protect it.

Payment Processing Partners

To process your deposits and withdrawals, nagar88 shares the minimum necessary transaction data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). The data shared is limited to what is required to authenticate and complete the specific transaction. Payment partners operate under their own privacy policies and data security standards.

Identity Verification Services

Where we use third-party identity verification technology to assist with KYC checks, we share the relevant identity documents and personal data with that provider solely for the purpose of verification. The provider is not permitted to use your data for any other purpose.

Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to authenticate your game session and calculate game outcomes. These providers do not receive your full personal profile, financial history, or KYC documents.

Legal and Regulatory Authorities

nagar88 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or where we have a genuine and reasonable belief that disclosure is necessary to prevent or investigate financial crime, fraud, or money laundering. Such disclosures are made strictly on a need-to-know basis.

Business Transfers

In the event that nagar88 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transaction, and your rights over your data will be maintained.

nagar88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, we maintain industry-standard practices appropriate for a regulated online gaming environment.

Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and the nagar88 platform is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser's address bar when visiting nagar88.
• Password Hashing: Your account password is never stored in plain text. We use industry-standard cryptographic hashing algorithms to store password data securely.
• Access Controls: Internal access to personal data is restricted to authorised personnel on a strict need-to-know basis. Staff with access to KYC documents and financial data are subject to confidentiality agreements.
• Intrusion Detection: Our platform infrastructure is monitored continuously for unusual access patterns, potential breaches, and suspicious activity.
• Secure Data Storage: Personal data is stored on servers that are access-controlled, regularly audited, and maintained in accordance with recognised information security standards.

Data Retention Periods

nagar88 retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The specific retention periods for each data category are set out in the table in Section 1 of this Privacy Policy. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

Where you close your account, nagar88 will retain your identity, financial transaction, and KYC data for a minimum of five years following account closure. This retention is required to comply with anti-money laundering regulations and to resolve any disputes, chargebacks, or fraud investigations that may arise after closure.

Data Breach Response

In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, nagar88 will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notifications will be sent to the email address registered on your account and will include a description of the nature of the breach, the data categories affected, and the steps we are taking in response.

nagar88 recognises that you have rights over your own personal data. The following rights are available to all players, regardless of location, and can be exercised by contacting support@nagar88.

Right to Access

You have the right to request a copy of the personal data that nagar88 holds about you. Upon a verified request, we will provide a structured summary of your data within a reasonable timeframe. This includes your registration data, KYC status, transaction history, and any marketing preferences recorded on your account.

Right to Rectification

If any personal data held by nagar88 about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through your account dashboard. For changes to identity data (such as name or date of birth), you will be required to provide supporting documentation.

Right to Erasure

You may request that nagar88 delete your personal data. However, this right is subject to limitations where retention of your data is required by law (for example, financial records and KYC documents subject to anti-money laundering retention requirements). We will inform you of any data categories that cannot be deleted and the reason for the retention obligation.

Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that this data be transferred directly to another service provider where technically feasible.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data, or where you have objected to processing and that objection is pending review — you may request that nagar88 temporarily restrict the processing of your personal data.

Right to Object

You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests where you believe those interests are overridden by your own interests, rights, or freedoms. Such objections will be reviewed on a case-by-case basis.

How to Exercise Your Rights

To exercise any of the rights described above, contact the nagar88 Data Privacy team by email at support@nagar88 with the subject line "Data Privacy Request". Please include your full name, registered email address, and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. Where a request is particularly complex or numerous, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it.

nagar88 is strictly an 18+ platform. The collection or processing of personal data belonging to individuals under the age of 18 is never intentional and is expressly prohibited under our Terms & Conditions and this Privacy Policy.

During registration, all players are required to confirm that they are at least 18 years of age and are required to complete KYC age verification as part of the account activation process. Where nagar88 has reason to believe that a player is under 18 — whether identified through our own KYC checks, a report from a third party, or self-disclosure — the account will be immediately suspended, all pending activity will be voided, and any real-money balance will be returned to the payment source after investigation.

If you are a parent or guardian and believe that your child has registered an account on nagar88 or has submitted personal data to our platform, please contact support@nagar88 immediately. We will investigate and take appropriate action, including deletion of any data confirmed to belong to a minor, as a matter of priority.

nagar88 does not knowingly market to individuals under the age of 18 and does not display gambling advertising on platforms or channels primarily directed at children or young persons.

nagar88 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, or improvements to the way we describe our privacy commitments. The effective date at the top of this document will be updated whenever a material change is made.

Notification of Changes

Where a change to this Privacy Policy is material — meaning it significantly affects your rights or the way we process your personal data — nagar88 will notify registered players via the email address associated with their account prior to the change taking effect. For minor or administrative amendments, the updated policy will be published on this page without individual notification. We encourage you to review this Privacy Policy periodically to stay informed of how your data is being protected.

Governing Version

The current version of this Privacy Policy, as published on the nagar88 website, is the governing and authoritative version. Any prior versions, printed copies, or cached versions are superseded by the live version on this page.

Contact the Data Privacy Team

For all privacy-related enquiries, including data subject rights requests, questions about this Privacy Policy, or concerns about how nagar88 processes your personal data, please contact:

• Email: support@nagar88
• Subject Line: Data Privacy Request
• Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)
• Support Hours: 24/7 in English and Bengali

This Privacy Policy was last reviewed and updated on 1 January 2026 and supersedes all previous versions.